1. Eligibility for Refunds

Refunds are only available under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery, you are eligible for a refund or replacement. The defect or damage must be reported within 7 days of receiving the product.
• Incorrect Product: If you receive a product that is different from what you ordered, you may request a refund or replacement within 7 days of receiving the product.

 2. Non-Eligibility for Refunds

We do not offer refunds in the following situations:

• Change of Mind: Refunds will not be issued if you simply change your mind after purchasing a product.
• Improper Use: Products that have been damaged due to misuse, mishandling, or unauthorized modifications are not eligible for a refund.
• Non-Defective Products: Products that are not defective or damaged are not eligible for refunds.

3. Refund Process

• Inspection: Once your refund request is received, we will inspect the product to verify its condition. This process may take up to 7 business days.
• Approval or Rejection: After inspection, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

4. Return Shipping

• Defective/Damaged/Incorrect Products: If the product is eligible for a refund due to being defective, damaged, or incorrect, we will cover the return shipping costs.
• Customer-Initiated Returns: If the return is not due to a defect, damage, or incorrect product, the customer is responsible for the return shipping costs.

5. How to Request a Refund

To request a refund, please contact our customer service team at [Your Contact Information] with the following details:

• Your order number
• A description of the issue
• Photos or videos of the defective, damaged, or incorrect product, if applicable

6. Contact Information

If you have any questions or need further assistance, please do not hesitate to contact us at info@soundpeats.pk or call us at +92 333 5081010 

Our Replacement Policy ensures a hassle-free experience for customers who require a Soundpeats replacement. We understand that in certain cases, customers may encounter issues with their Soundpeats products that warrant a replacement. With our soundpeats replacement policy, customers can easily request a replacement for their faulty or defective items. Our goal is to provide a prompt and efficient resolution, ensuring customer satisfaction. We prioritize the needs of our customers and strive to deliver superior quality products. If you require a Soundpeats replacement, simply follow our easy process to receive a replacement item that meets your expectations.