At Soundpeats, we strive to ensure that our customers are completely satisfied with their purchases. We have established the following Replacement / Warranty policy to clarify the circumstances under which a replacement or warranty will be issued:
1. Eligibility for Replacement / Warranty Claim
Claims are only available under the following conditions:
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Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery, you are eligible for a Replacement / Warranty claim. The defect or damage must be reported within 7 days of receiving the product.
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Incorrect Product: If you receive a product that is different from what you ordered, you may request a replacement within 7 days of receiving the product.
2. Non-Eligibility for Replacement / Warranty
We do not offer Replacement / Warranty in the following situations:
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Change of Mind: Replacement will not be issued if you simply change your mind after purchasing a product.
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Improper Use: Products that have been damaged due to misuse, mishandling, or unauthorized modifications are not eligible for a Replacement / Warranty.
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Non-Defective Products: Products that are not defective or damaged are not eligible for Replacement / Warranty.
3. Replacement / Warranty Process
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Inspection: Once your Replacement / Warranty request is received, we will inspect the product to verify its condition. This process may take up to 7 business days.
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Approval or Rejection: After inspection, we will notify you of the approval or rejection of your Replacement / Warranty. If approved, your replacement will be processed.
4. Return Shipping
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Defective/Damaged/Incorrect Products: If the product is eligible for a Replacement / Warranty due to being defective, damaged, or incorrect, the customer will bear the return shipping cost.
5. How to Request a Replacement / Warranty Claim
To request a Replacement / Warranty, please contact our customer service team at info@soundpeats.pk or call us at +92 333 5081010 with the following details:
- Your order number
- A description of the issue
- Photos or videos of the defective, damaged, or incorrect product, if applicable
6. Contact Information
If you have any questions or need further assistance, please do not hesitate to contact us at info@soundpeats.pk or call us at +92 333 5081010.
Our Replacement Policy ensures a hassle-free experience for customers who require a Soundpeats replacement. We understand that in certain cases, customers may encounter issues with their Soundpeats products that warrant a replacement. With our Soundpeats replacement policy, customers can easily request a replacement for their faulty or defective items. Our goal is to provide a prompt and efficient resolution, ensuring customer satisfaction. We prioritize the needs of our customers and strive to deliver superior quality products. If you require a Soundpeats replacement, simply follow our easy process to receive a replacement item that meets your expectations.
