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Warranty Policy

Warranty can be claimed on products bought through Soundpeats.pk. Soundpeats.pk products come with a 6-month warranty. Any other purchasers should contact their line of sales for their claim settlement. For warranty claim for soundpeats.pk customers, should provide all relevant order information such as warranty seals, packaging, invoices, receipts, etc.

The warranty period will start from the original purchase date. If your unit can be repaired, or if the issue can be fixed through a claim lab reset or troubleshooting, the same unit will be repaired and returned to you. If the unit has an issue that cannot be repaired, the company will check the issue and decide whether a replacement will be provided or not. The final decision will be made by the company based on the nature of the issue.

All Warranties are claimable 1 time against 1 purchase. Once a replacement has been provided, the warranty for that purchase will be considered void, and no further replacement or warranty claim will be provided.

In case the item is not available at the time of the warranty claim, you may have to wait until the next shipment arrives, or you may be offered an alternative item of the same value/cost. No additional compensation, refund, or other benefit will be provided in such cases.

Warranty shall not apply in the following cases;

  • Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures.
  • Defects or damage due to spillage of food or liquids or wrong usage of electrical supply and voltage.
  • Damage, losses, defects, or malfunction as a result of fire, flood, or other natural causes.
  • Normal wear and tear, corrosion, rusting, or stains.
  • Installation of unauthorized software and unauthorized root access, both of which shall void the warranty.
  • Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
  • All earbuds are water-resistant, not waterproof. Damage caused by excessive exposure to water or liquids, including use in heavy water or moisture, will not be covered under warranty. If any water traces or signs of liquid damage are found inside the earbuds or on the internal circuit, the warranty claim will be considered void.
  •         Claims for damaged or missing parts after the day you have received the item.
  •         Any equipment/product that has its serial number removed or made illegible or tampered with.

 

How to Reach Us!

Emailing us on info@soundpeats.pk with your proof of purchase & a brief overview of the Problem you are facing.

Process for Warranty Claim

In order to successfully claim your warranty, the following must be provided:

  • Required Proof of Purchase. (POP)
  • Original Box & all its documents are required.
  • Have to Provide all Description of Problem/Defect for the Warranty Claim.
  • If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
  • For The Q-A process you will need to return the item. (If any).

 

Change of Mind: No refund, return, replacement, or exchange will be provided in case of a change of mind, personal preference, size, fit, comfort, or similar concerns. The size, design, fit, and specifications of the earbuds are based on global industry standards. Therefore, the company will not provide any compensation or warranty claim for complaints related to personal preference, fit, size, or comfort, as long as the product is functioning properly.

 

We require a valid Proof of Purchase to issue warranty claim:

  • Order number from online purchased made through Soundpeats.pk
  • Sales invoice.
  • Dated sales receipt (POP)

Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

 

Non Warranty:

Claims under the following are considered out of warranty:

  • Products without sufficient proof of purchase
  • Compatibility issues (Changed case etc.)
  • stolen products
  • Items that have expired their warranty period
  • Non-quality-related issues (after purchase)
  • Repairs through 3rd parties
  • Battery Timings (Only Claimable if the Battery timing is 25% or lower of the manufacturer’s claimed time.
  • Damage from outside sources (including, but not limited to improper electrical outlets, voltage fluctuations, thunderstorm)
  • Damage from misuse of products (including, but not limited to falls, extreme temperatures, water, operating devices improperly)

 

All Bluetooth items (Earphones, Buds, TWS) require a slow charging of 5V 1A easily accessible through a USB port of Laptop or a PC. Issues occurring due to improper charging mechanism to charge earphones will not be claimed in the warranty.

 

Shipping Value

  • For all warranty claims, the customer will be responsible for the one-way shipping cost to send the product to Soundpeats.pk.
  • Once the warranty claim has been processed, repaired, or resolved, Soundpeats.pk will bear the return shipping cost and send the product back to the customer at no additional shipping charge.
  • Under all circumstances, the customer will be responsible for the one-way shipping cost for every warranty claim, regardless of the outcome of the claim.

 

For Your Information:

  • Soundpeats.pk is not liable for:
  • Data Loss incurred from the use of Soundpeats.pk Products.
  • Returning personal items sent to Soundpeats.pk