Soundpeats True Air 2 Plus - True Wireless Earbuds

Soundpeats True Air 2 Plus Specification:

• Waterproof Level: IPX4
• Bluetooth: 5.2
• Model: True Air 2 Plus
• Audio Codec: SBC, APTX
• Working Range: 33 feet(10m)
• Technology: BT5.0, HSP, HFP, A2DP, AVRCP
• Battery Capacity: 300mAH (Case)
• Battery Capacity: 30*2mAH(Earbuds)
• Charging Time: 2 hours
• Playtime Time: 25 hours

Qualcomm 3040 & Bluetooth 5.2

• The latest Qualcomm QCC3040 chip built-in and Bluetooth 5.2 technology create an all-around upgrade with optimized Bluetooth transmission, flawless connection (75% more stable than the last generation), and enhanced sound to bring you an unprecedented experience.

Dual Mic & cVc Noise Cancellation

• Higher-order noise cancellation arithmetic and cVc 8.0 ensures clear calls without any disruption along with a dual mic in each earbud, one for capturing your voice in the best way and the other for reducing the ambient noise around, making the TrueAir2 perfect for conference calls, online courses, and video/voice chat

True Wireless Mirroring & Seamless Connection

• Upgraded on TWS Plus, the advanced True Wireless Mirroring technology balances consumption between two earbuds and maximumly improves connection stability even under poor radio frequency circumstances, to provide seamless and reliable audio transmission with low consumption.

Melodious Sound & 25 Hours

• 14.2mm bio-compound diaphragm driver inside and aptX codec precisely parse the details and restore realistic sound to pass wonderful notes and give an immersive experience. 5 hours of playtime per charge and another 4 recharges by charging case extend your enjoyment and enrich your leisure time.

Ultra Lightweight & Comfortable Fit

• With a single earbud weighing 0.14oz and a charging case weighing 0.95oz, the compact and portable design delivers visible texture. Semi-in-ear shaped earbuds with frosted casing support long-time wearing without any discomfort. 

 SOUNDPEATS WARRANTY

Warranty can be claimed on products bought through Soundpeats.pk. Soundpeats.pk Products comes with 6 months warranty. Any other purchasers should contact their line of sales for their claim settlement. You should provide all relevant order information such as: warranty cards, packaging, invoices, receipts, etc.

All Warranties are claimable 1 time against 1 purchase. When you first claim is settled, all previous warranties are null & void from that point on. In case the replacement item is not available, you will get store credit against that warranty claim, any purchase made through that store credit will not be liable for any warranty claim.

All Warranties are nontransferable & can be claimed only by the original buyer. If you have bought a used item from any person who bought from us, consider warranty to be void.

How to Reach Us!

Emailing us on support@soundpeats.pk with your proof of purchase & a brief overview of the Problem you are facing.

Process for Warranty Claim

In order to successfully claim your warranty, the following must be provided:

• Required Proof of Purchase. (POP)
• Original Box & all its documents are required.
• Have to Provide all Description of Problem/Defect for the Warranty Claim.
• If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
• For The Q-A process you will need to return the item. (If) .

We require a valid Proof of Purchase to issue warranty claim:

• Order number from online purchased made through Soundpeats.pk or authorized resellers.
• Sales invoice.
• Dated sales receipt (POP)

Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Non Warranty:

Claims under the following are considered out of warranty:

• Products without sufficient proof of purchase
• Compatibility issues (Changed case etc.)
• stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Repairs through 3rd parties
• Battery Timings (Only Claimable if the Battery timing is 25% or lower of the manufacturer’s claimed time.
• Damage from outside sources (including, but not limited to improper electrical outlets, voltage fluctuations, thunderstorm)
• Damage from misuse of products (including, but not limited to falls, extreme temperatures, water, operating devices improperly)

Quality-Related Problems Warranty Claim

• All quality-related defects on items sold directly by Soundpeats.pk or Soundpeats.pk authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent. Soundpeats.pk warranty is restricted to the country of purchase. The warranty policy is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
• Warranties on all replacements follow the same warranty time frame as the original defective items.

All Bluetooth items (Earphones, Buds, TWS) require a slow charging of 5V 1A easily accessible through a USB port of Laptop or a PC. Issues occurring due to improper charging mechanism to charge earphones will not be claimed in the warranty.

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Shipping Value:

Costs Must Be Covered by Buyer in the Following Situations:

• Returning products for any reason other than a proven defect.
• Warranty claims on items taken outside the original country of purchase.
• Returning items claimed to have defects but found by Soundpeats.pk quality control to be in working condition.
• Returning defective items in international shipping.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

For Your Information:

• Soundpeats.pk is not liable for:
• Data Loss incurred from the use of Soundpeats.pk Products.
• Returning personal items sent to Soundpeats.pk
• Comes With 6 Months Warranty

Our Replacement Policy ensures a hassle-free experience for customers who require a Soundpeats replacement. We understand that in certain cases, customers may encounter issues with their Soundpeats products that warrant a replacement. With our soundpeats replacement policy, customers can easily request a replacement for their faulty or defective items. Our goal is to provide a prompt and efficient resolution, ensuring customer satisfaction. We prioritize the needs of our customers and strive to deliver superior quality products. If you require a Soundpeats replacement, simply follow our easy process to receive a replacement item that meets your expectations.